Terms of Services - The Crafty Sherpa

1 - BUY

1.1 - ORDERS

The purchase by Craftysherpa.it is easy and safe. The customer will see the categories, choose the product and arrange for shipping.

The online store offers clothing accessories produced by Nepalese craftsmen and sold by Brand Craftysherpa. To navigate between the proposals, simply select a CATEGORY (eg, Bags, Shawls, Scarves, Stoles, ..) and see the selection of products offered by Crafty Sherpa. Each product comes with the fact sheet which lists the information on the model, price, size and weight of the composition

With ADD TO CART, the desired item is placed in a virtual shopping bag that you continue to browse other pages on the site, waiting for confirmation. At any time you can add new purchases or, with the function DELETE ITEM, excluding those already selected. Clicking on the link "View Cart" shows the prices of individual items purchased and the total amount of the order, even partial and unconfirmed.

At this point the customer may decide to continue the purchase opposture complete the order.

First you must enter your billing information by clicking on "CHANGING THE BILLING '"

If you are already customers of Craftysherpa.it just enter your username and password, and the system will automatically recognize the user, obtaining these data automatically. If this is the first visit to the Ministry Craftysherpa.it online, you must provide such data.

In both cases it clicked the button "SAVE" to return to the form of purchase.

If you deliver the desires / the good / s to a different address than the billing address you have to click on "ADD ADDRESS", fill out the required fields and click on punched SAVE to return to the form of purchase.

At this point you can edit the contents of your shopping cart or by changing the quantity purchased and deleting articles.

Forms are also presented in the "SHIPPING COSTS" that up to 2 kg are quantified, as well as 2kg costs are "Free".

To finalize the order with the "payment" must click "BUY NOW".

The customer will be redirected to the PAYPAL system, the only accepted system described in Section 1.2

If everything goes fine this order is recorded on the order management system and the site is simultaneously sent an email to the customer showing the details of the order.

Acceptance of orders is scheduled on weekdays, Monday through Friday, from 9.00 to 17.30. Orders placed on weekends will be accepted from Monday morning, while those made during holidays will be processed from the first working day.


Craftysherpa.it offers its clients the possibility to pay with Paypal. There are other forms of payment accepted. The financial information of the customer to buy at Craftysherpa.it not using your Paypal account but the circuits of credit cards it accepted (Visa and MasterCard), such as credit card number, expiration date of credit card and other data personal) is used exclusively by Paypal

Thanks to a system based on codes encrypted nobody can have access to personal finance.

Craftysherpa.it Customer service operators are not allowed to have information on credit cards and account numbers of customers.


Craftysherpa.it shipments made in Italy and around the world through service to the Italian Post Office SDA All packages sent by Craftysherpa.it are carefully packed. The goods are accompanied by an invoice showing the quantity and value of the goods in euros.


All orders paid regularly compiled and will be processed within two days lavorativii ie Monday to Friday, from 9.00 to 17.30. Orders placed on Saturdays and Sundays will be handled on the first Monday next ..


Delivery times are affected by areas of destination.

ITALY (DDP): the delivery is tentatively scheduled within two days of shipment.

EU European countries (DDP) is tentatively scheduled delivery within three working days after dispatch.

Non-EU European countries (DDU) is tentatively scheduled delivery within three working days after dispatch.


Shipping costs are so divided:

Up to 2.00 kg in weight:

€ 5.00 for Italy

€ 12.00 for EU countries

€ 15, 00 for non-EU countries


Delivered the goods, the Buyer shall carefully inspect the package before signing the document has been delivered. If the packaging shows signs of tampering or does not integrate, the customer can sign the document acknowledging delivery subject or refuse delivery. Any abnormalities should be promptly reported to Craftysherpa.it, by sending an e-mail our customer service. Should the customer refuse delivery of the goods, any shipping charges needed to return the parcel to Craftysherpa.it will be deducted from the refund due the customer.

If for any reason the shipment was not delivered to the address provided by the customer at the time of registration, the parcel will be returned to Craftysherpa.it at the expense of the customer. In this case it is up to Craftysherpa.it deduct that amount from any refund due to the customer.


Craftysherpa.it want to ensure a high level of customer service. Updates and information on the actual status of the order are possible at any time by sending an email to customer service.


Craftysherpa.it seeks to ensure the complete satisfaction of its customers, offering them the opportunity to make one or more items and receive a refund equal to the price of the returned items. The refund must necessarily come at the expense and under the responsibility of the customer within 10 days of delivery and only on condition that the leaders made showing intact and unused.


To send one or more Craftysherpa.it made, the Customer must meet clear conditions:

1 - All items for sale on the site Craftysherpa.it are delivered to the customer with a label of authenticity will not be accepted under any circumstances be made with the label cut, broken, disconnected, removed or tampered with.

2 - I do not make garments must be unworn, ironed, washed or treated in any way.

3 - Leaders must necessarily be made under the same conditions in which they were shipped to the customer and must be packaged and packed in an appropriate manner.

4 - The goods must be physically delivered to make and only to SDA Express Courier no later than 10 days from the date of delivery.

5 - You can not in any case, changing the merchandise purchased with other products.

6 - We will not accept returns of items purchased at a discount as they are considered "end sales season."

Given the failure to comply with any of the above conditions, Craftysherpa.it reserves the right not to accept returned merchandise and return it to the customer at the expense of the latter.


To start the return process, the customer shall perform the following operations:

1 - Connect to access the restricted site and Craftysherpa.it (login), using the e-mail address and password you chose during the purchase.

2 - Open a support ticket, remembering to specify the order number to which it refers and codes of the items you intend to return. Send Request for Return within 10 days from the date of delivery.

3 - Request for Return Receipt, Customer Service Craftysherpa.it send the customer a confirmation email with the return authorization code. This must include the code in the Label Returns on the head to return. We will not accept returns under any circumstances without the authorization code.

4 - Contact your carrier SDA and agree on the method of delivery. The shipping price will be charged to the customer and will be deducted from the value of the goods to be refunded.

Craftysherpa.it to ship the package within 10 days from the date of delivery; postmark date of withdrawal by UPS The shipment of goods is made in full charge and responsibility of the customer. Shipping is at your own risk of the customer: Craftysherpa.it is not responsible for any loss or damage due to improper packaging or delay in delivery. Items should be returned in the same package with which they were received or with the same terms and typology. Inside the package, the customer will find a label to be placed as a seal to close the outer packaging, guaranteeing the customer the same and Craftysherpa.it made against any tampering.

All garments are made subject to inspection by the staff of Craftysherpa.it that will verify compliance with the conditions and parameters listed in the return process.Craftysherpa.it reserves the right to assess additional charges that it becomes necessary to ensure the relisting of the items returned. These amounts will be determined after the evaluation of the condition made and communicated to the customer.


If the return process was performed correctly, in compliance with all conditions, the customer will receive an email to accept the cost made. The refund due will be made by crediting the credit card (if the order was paid by credit card), Paypal or credit (if the order was paid for with Paypal).



To make purchases on the site Craftysherpa.it, the customer need:

1 - fall into the category of "final consumer", where "ultimate consumer" means all individuals and / or legal persons who use the platform of e-commerce business with no ulterior purpose, commercial or professional. Craftysherpa.it therefore urges all users not connected to the category of "consumer" to refrain dall'inoltrare purchase orders on the website Craftysherpa.it and reserves the right not to initiate orders for goods not intended for the final consumer or otherwise to outside the trade policy as described above;

2 - must be 18 years of age by at least one day;

3 - meet the requirements for entering into a legally binding contract;

4 - have an account and a valid e-mail;

5 - have held a credit card accepted for payment on site Craftysherpa.it (Visa, Mastercard) or a verified Paypal account;

6 - Be aware and accept their own responsibility that the use of the website Craftysherpa.it is governed by the laws to the Italian.


All website content Craftysherpa.it (texts, images, fonts, graphic design, music, software, codes and format scripts) are the exclusive property of TCS - Crafty Sherpa can not therefore be reproduced in any way without the prior express and express written permission from TCS - Carfty Sherpa Similarly, it is categorically prohibited - on pain of prosecution under the law - any use of content and trademarks on the site (copy, reproduction, alteration, transmission, publication or redistribution) without express permission from TCS - Crafty Sherpa

Craftysherpa.it disclaims any liability in the event that, due to a malfunction of a particular configuration of the computer of the customer, product colors displayed on the site does not fully reflect the original ones, but exhibit slight differences with respect to journal articles. If, however, the discrepancies among the leaders in sales and those reproduced on the site - due to sudden changes in production - the customer placing the order will be contacted by Customer Service Craftysherpa.it to be informed of these changes and then give their consent, requiring the cancellation of the order or refund. The same Craftysherpa.it Customer Service is also committed to providing timely customer communications in the event of non availability of ordered items on the site.

Craftysherpa.it guarantees the security of your site according to international standards for the internet, but disclaims any responsibility to deal with any problems, damage or injury that the customer may encounter while using the site or any related failures disabling cookies in user's browser.

The use of the site Craftysherpa.it - which contains information on apparel products and how to purchase merchandise - implies that the users / customers to accept the rules and conditions of this legal statement. Failure to accept them allows Craftysherpa.it to exercise the right to request to users / customers to refrain from the display and use of this site.


The sale of the goods proposed by Craftysherpa.it site is reserved for the "final consumer", as expressly provided in section 6 of this declaration and briefly reproduced here: for "consumer" means all individuals and / or legal benefit of e-commerce platform with no ulterior motives business, commercial or professional.Craftysherpa.it invites all users not connected to the category of "consumer" to refrain dall'inoltrare purchase orders on the website Craftysherpa.it.

For this reason Craftysherpa.it not accept orders other than to the final consumer, orders placed on behalf of third parties or outside the trade policy described herein.Similarly, Craftysherpa.it reserves the right to refuse enforcement of an order if your bank (Banca Sella) delivers a negative opinion after verification of the transaction with the bank's customer.

It is further affect the right of Craftysherpa.it to refuse its services or the fulfillment of orders to anyone at any time.

Craftysherpa.it reserves the right to make corrections and / or changes to the site and its contents if it deems necessary and without giving prior notice, and also pledges - where indicated - to proceed to correct any errors or technical vocabulary on site.

Craftysherpa.it can not in any way guarantee that the site content (text, images, fonts, graphic design, music, software, codes and format scripts) comply with regulatory requirements in countries other than the Italian Republic.

Craftysherpa.it disclaims any liability for any access to the site from places or countries where the contents are illegal or contrary to law. All users who access the site from these places or countries do so on their own responsibility, knowing that you are solely responsible for compliance with local laws and penalties they are likely to incur.

Any dispute arising or resulting from this contract, the parties purport conventionally competence in favor of the Bar of Bergamo.

All personal information supplied by the customer will be treated in full respect of the D. Decree 196/2003, Art. 13 and following of the Italian Republic. We invite the customer to see the Privacy section of the site Craftysherpa.it


While fully respecting the rights of the customer and to grant him complete satisfaction, Craftysherpa.it is committed to recognizing the Client the right of withdrawal, as stipulated by Decree of 22 May 1999, 185, "Implementation of Directive 97 / 7/CE on the protection of consumers in respect of distance contracts "which refers to Article .5

Exercising the right of withdrawal

1. The consumer has the right to terminate any contract, without penalty and without giving any reason, within ten working days:

a) for goods, from the days of their receipt by the consumer where they have been fulfilled the obligations under Article 4 or the day on which these have been met, if this occurs after the conclusion of the contract provided that not more than three months after the conclusion thereof;

b) for services, from the days of the conclusion of the contract or the date on which have been fulfilled the requirements of Article 4, if this occurs after the conclusion of the contract provided that not more than three months after the conclusion thereof.

2. In the event that the supplier has not fulfilled its obligations under Article 4, the deadline for exercising the right of withdrawal 'of three months and it begins:

a) for goods, from the days of their receipt by the consumer;

b) for services, the day the contract is concluded.

3. Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal referred to in paragraphs 1 and 2 for the contracts:

a) the provision of services if performance has begun, with the consent of the consumer before the expiry of the period of ten days referred to in paragraph 1;

b) the supply of goods or services whose price and 'tied to fluctuations in the financial market outside the supplier and' in control;

c) the supply of goods made to measure or clearly personalized or which by their nature, can not be returned or are liable to deteriorate or expire rapidly;

d) the supply of audio or computer software unsealed by the consumer;

e) the supply of newspapers, periodicals and magazines;

f) for gaming and lottery.

4. The withdrawal right is exercised by sending, by the deadline, a written notice to the geographic location of the supplier by registered letter with acknowledgment of receipt.The notice may be sent, within the same period, by telegram, telex, facsimile, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.

5. If the goods have been delivered and the consumer 'required to return them or make them available to the supplier or someone designated by him, in the manner and time stipulated in the contract. The deadline for returning the goods can not be less than ten working days from the date of receipt.

6. The only costs payable by the consumer for exercising the right of withdrawal under this Article is the direct cost of returning the goods to the sender, where expressly authorized by contract.

7. If the right of withdrawal and 'exercised by the consumer pursuant to the provisions of this Article, the supplier and' required to refund any amounts paid by the consumer.The refund shall be made as quickly as possible and in any case within thirty days from the date on which the supplier and 'aware of the right of withdrawal by the consumer.

8. If the price of a good or service, subject to a contract, either wholly or partly covered by credit granted to the consumer, supplier or third parties under an agreement between them and the supplier, the credit agreement is settled law, without penalty, if the consumer exercises his right of withdrawal in accordance with the provisions of the preceding paragraphs. And 'the obligation of the supplier to inform the third parties granting the credit activity of the right of withdrawal by the consumer. Any amounts paid by the third that gave the credit for payment of goods or services until they have knowledge dell'avvenuto exercise of the right of withdrawal by the consumer shall be reimbursed by the third supplier, without penalty, except the payment of interest accrued.

The refund must necessarily take place, therefore, at the expense and under the responsibility of the customer within 10 days of delivery and only on condition that the leaders made showing intact and unused.